Refund Policy

At MenuTune, we are committed to providing exceptional service to our restaurant partners. This refund policy outlines the circumstances under which refunds may be provided and the process for requesting them.

By subscribing to our services, you acknowledge that you have read, understood, and agree to be bound by this refund policy.

We offer a 14-day money-back guarantee for new subscriptions to our premium services:

• Eligibility: First-time subscribers to MenuTune premium plans
• Time Limit: Request must be made within 14 days of initial subscription
• Condition: Account must not have violated our Terms of Service
• Processing: Refunds processed within 5-7 business days to original payment method

For monthly subscription plans:

• Refunds available within 14 days of billing date for new subscribers
• Pro-rated refunds not available for partial month usage
• Cancellation takes effect at the end of current billing period
• No refund for final month when canceling recurring subscription

For annual subscription plans:

• Full refund available within 14 days of initial purchase
• After 14 days, pro-rated refunds may be considered on a case-by-case basis
• Refund amount calculated based on unused months remaining
• Minimum 30-day usage fee applies for refunds after 14-day period

1. Contact Support: Email us at refunds@menutune.com or use our contact form
2. Provide Information: Include your account email, subscription details, and reason for refund
3. Review Process: Our team will review your request within 2-3 business days
4. Decision Notification: You'll receive an email with our decision and next steps
5. Processing: Approved refunds are processed within 5-7 business days

When requesting a refund, please provide:

• Account email address and restaurant name
• Order or subscription ID number
• Original payment method details (last 4 digits)
• Detailed reason for refund request
• Any relevant screenshots or documentation

• Review Period: 2-3 business days
• Credit Card Refunds: 5-7 business days
• PayPal Refunds: 3-5 business days
• Bank Transfer Refunds: 7-10 business days
• International Refunds: 10-15 business days

We may provide refunds outside our standard policy for:

• Significant service outages affecting your business operations
• Technical problems that cannot be resolved within 7 days
• Features that don't work as advertised or promised
• Data loss due to our system failures

We understand that unexpected situations may arise:

• Restaurant closure due to unforeseen circumstances
• Natural disasters affecting business operations
• Medical emergencies requiring business closure
• Government mandated closures (e.g., pandemic restrictions)

Each situation will be reviewed individually, and we may offer partial refunds, account credits, or service extensions at our discretion.

• Upgrades: Pro-rated billing for remaining billing period
• Downgrades: Service level changes at next billing cycle
• Credits: Unused portions applied as account credits
• Immediate Changes: Available for annual subscribers

• Gift credits purchased for others cannot be refunded to purchaser
• Gift recipients may request refunds under standard policy terms
• Unused gift credits expire 12 months from issue date
• Gift credits are transferable to other MenuTune services

• Discounted subscriptions subject to standard refund terms
• Free trial periods not eligible for refunds
• Bonus features included in promotions are non-refundable
• Promotional pricing cannot be combined with refund requests

• Credits earned through referrals are non-refundable
• Applied credits will be deducted from any refund amount
• Fraudulent referrals may void refund eligibility
• Referral credits can be used for service upgrades

We may update this refund policy from time to time to reflect changes in our business practices, legal requirements, or service offerings. When we update the policy:

• We will post the updated policy on this page
• Update the "Last updated" date at the top
• Notify existing customers via email for significant changes
• Provide 30 days notice for changes affecting existing subscriptions

Changes to this policy will not retroactively affect refund requests for services purchased before the change date.